PC World Infinity - is it worth the bother?

PC World Infinity - is it worth the bother?

That's the question that we are asking ourselves and, as you can see from what we have been through this week, you may well agree.

We went into PC World on Monday, because the idea of 'Infinity' sounded good. It is like leasing a computer instead of buying, and you get the peace of mind that if anything goes wrong, you will have it fixed or replaced at no charge.  There is more to it, but this isn't an advertisement for it.

We ordered two computers, which we were told would be ready later that day.  Upon returning to the Fareham PC World, we were informed that one was ready, but they had placed all the software on the wrong computer, and we would have to return the following day.

THE FOLLOWING DAY.....

We picked up the correct computer the following day, in the afternoon when it was finally ready.  It went back to the house with us, where we discovered that the sound wasn't working.  An expert went through the info on the phone with me on various things to try, none of which worked.

I was told that if I returned it to the store, they would then prepare the computer again and I could then pick it up later the same day.

THE FOLLOWING DAY... (Wednesday for those trying to keep up)

We returned the computer and were told we could pick it up later the same day.  This alone was strange, that we had to take the computer into the store, as the information that comes with infinity states that with Desktop computers, they will come to your home to fix it.

However, I then received a call in the afternoon, informing me that the sound section of the computer wasn't working and they would have to have DHL send one via DHL.  A short time later, I received a call, telling me that DHL would be unable to deliver it to the store until Friday and they would let me know what was going on.

Up until this point we had been very civil about the whole thing, accepting that these things happen, not complaining, just waiting.

TWO DAYS LATER (Friday)....

By 11.30 I hadn't heard anything so I gave PC World a call.  There was nobody available to talk to me as they were with customers, but I was told they would call me back.

No phone call.

So, once again, we make our way to PC World.  I am told, with no hint of an apology and in a way that says 'What do you expect me to do about it', that the computer has not arrived yet.  I'm told that somebody will bring the computer around that night, once it has been sorted out.

At 6.15 we call again - you guessed it - the computer has not turned up yet.

7.28 - as I am writing this - no phone call, so I am presuming that it still has not turned up yet.

So, almost a week without a computer in the first week of using a service that we used to ensure that we aren't without the computers.

Have we been offered anything to make up for continuous trips to the store, to make up for the lack of service, to make up for the way this week has gone?

No.

I will let you know when we finally get the computer, I will even write that reply on that computer as a way of celebration.

PC World Infinity - because that's how long it takes to receive your computer (allegedly)........................